"Do you understand English Ma'am?"

I woke up with such optimism that it hurt a bit when I left my house I knew that it would be such an amazing day. I did my daily routine when i got to school. Picked up coffee and a muffin, checked my email, and had a small conversation with an old professor. I walked to the same old building and saw my reflection on the sliding doors. It was a Friday and today i had my first date with Issac, he was this guy i had in class who was funny. As i walk to the back and place my bags in the locker i begin to wonder of my immediate future and what would happen tonight at the date. i catch myself gazing off and land back to reality.
Somewhere around 11-o'-clock things were slow. I was scrolling and waiting, waiting for both a message and for a new student. I saw this Lady approaching me, she had a very serious face.
"Good Morning!" i say with a smile,
"how may i assist you today?"
i try to sound as confident and and fierce as her blank stare, but fail.
"I have been running around everywhere to try and get into registrars, first they told me to go over to that other building and then they told me to go back." she says with such anger I become frighten a bit.
"Well you came to the right building.." I begin but before i could finish she cuts me off
"Thank god because if you would've told me otherwise i would've jumped over this and hit you"
I did not laugh and neither did she. I feel my phone vibrate as i begin to type her ID number which she does not remember and says in chopped words.
"Also is there a way you can put me next because i have to be somewhere in 30 minutes"
With out realizing i let out a small laugh cough because to me this woman must be out of her mind if she thinks i will let her cut in front of others.
"I'm sorry ma'am but I can't do that, the good thing is that there is a 20 minute wait" I say with a very sarcastic smile that i hoped she didn't catch.
"Do you understand English?" she says very matter-of-fact.
I am stunned. I looked to my co-worker who seems to think the same.
"I'm sorry mam but I can't because its not fair to others who have been waiting. You will have to wait like the others" I reply with such subtle strength in my voice. before she can begin to question my nationality as well, i shout
"Next person in line"
The woman grabs her bag and stares boldly at me. For once in my life i left my anger let to me.
Luckily the next person in line way my friend who needed transcripts.
During my break I read the text.
"Hey we still on for tonight right?
Boy was i happy to leave work and go have dinner.